Saturday, October 18, 2008

ST Colour Me Tone?

This "ST-Colour-Me-Tone" item appeared on my Singtel bill this month, so I had to call Singtel to verify that I had not asked for this service and get it cancelled from my future bill and waived from my current one. A bit pissed off, actually. So if I had been more busy and just chucked my bill to one side they would have happily charged me for a service I did not utilise?

So yes, some level of service recovery by cancelling and waiving, but in my mind this is not a fair strategy. Thinking about whether I should be making a complaint to IDA...

1 comment:

me said...

Got auto-subscribed to this crap too. Going to blog about it.