Sunday, June 18, 2006

Back from Geneva. Swiss Air ground service sucks!

Got back in abt 7am this morning, but feel asleep until close to lunch.. lol.

Swiss Air sucks!
The flight started badly. One thing I consistently found from Geneva is that the service isn't very good at all, unless you speak French. Surprising, cos people keep telling me they have these hotel and tourism schools there.. Anyway, what happened was that we handed 3 passports and 3 sets of tickets to the check-in counter, and they lost one of the tickets (my mom's), and insisted they hadn't taken it. The staff even went through my mom's ticket folder searching for it.. Then she directed my mom to go to the ticketing counter to see if we can get a replacement. And I'm thinking, look my mom booked her ticket, you have her passport there, so why can't you check her in, even without a paper ticket? Those E-tickets are pretty much nothing but a name as well!

At the same time, there was a queue forming up behind us, and the next lady in line pointedly said that we should hurry up and move on cos lots of people are waiting and she's got a nine am flight to catch.
Eh.. Our flight is at 10.20. I got into the queue at 8.40am. Your flight is at 9. You came in after me. Right.. blame it on me, yes!

So, my mom went to ticketing, where they said this is not their responsibility and the check-in staff should call their supervisor. We're just heading back to check-in when the staff reappears holding my mom's ticket.. Oh, they dropped it behind the counter (just like we guessed), they're sorry.. Took us back to the counter. The staff was going off duty I think, and her replacement checked my mom in, but refused to check in my mom for her transfer to the Zurich-Singapore flight... asked her to do it in Geneva.

!@#$%^ service standards.

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